When a community association partners with a new management company, it’s like blending families—full of opportunity but requiring care and communication. The article encourages associations to approach the transition with an open mind, letting go of past frustrations and embracing the new company’s processes, which may offer improvements. It stresses the importance of learning each other’s expectations and roles by reviewing contracts and governing documents, avoiding assumptions about services, and ensuring responsibilities are clearly defined. Effective transitions depend on the complete transfer of essential records and data, as this historical context helps the new management operate effectively from day one.
Clear and consistent communication is vital during the transition. Boards should inform homeowners early about new procedures and work closely with the new management team to define priorities and timelines for outstanding tasks. A shared understanding of goals—such as capital projects or operational needs—helps align efforts and sets the stage for long-term success. Embracing fresh ideas and perspectives can lead to greater efficiency, stronger governance, and improved community satisfaction. Patience, open-mindedness, and collaboration are essential to ensure a successful “marriage” between the association and its new management company.
Read the whole article in our Spring 2025 edition of the Common Interest Magazine and find more editions of the Common Interest Magazine by clicking on the link below.
By Amy Wukotich, CMCA, AMS, First Community Management
CAI - Illinois Chapter
The Illinois Chapter of Community Associations Institute serves the educational, business, and networking needs of community associations in the Chicagoland Area. Members include condominium, cooperative, and homeowner...
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Wayne Srsen 
