Running a successful community association depends not just on enforcing rules or maintaining property—but on a clear, respectful partnership between the board and the property management company. When roles blur, inefficiencies and miscommunication follow. Board members are elected to lead and make decisions that align with the association’s governing documents, while managers serve to support, implement, and oversee daily operations. Clear boundaries help both sides work efficiently and avoid frustration.
Key differences include:
- Board: Makes decisions, sets budgets, selects vendors, and enforces rules.
- Management: Prepares financials, manages vendors, tracks violations, and communicates with residents.
- Together: Collaborate on planning, solve problems, and maintain clear communication channels—typically through a designated board liaison.
Strong communication is key to this relationship. Designating clear points of contact, encouraging strategic planning, and maintaining a shared understanding of responsibilities allows boards and managers to function as a unified team. When each party trusts and respects the other’s role, the result is a well-run, harmonious community.
Keeping everyone “in bounds” isn’t just good practice—it’s essential for protecting the integrity and future of the association.
Read the whole article in our Fall 2025 edition of the Common Interest Magazine and find more editions of the Common Interest Magazine by clicking on the link below.
By Melissa Noesges, Chief Operating Officer, MC Property Management Corporation
CAI - Illinois Chapter
The Illinois Chapter of Community Associations Institute serves the educational, business, and networking needs of community associations in the Chicagoland Area. Members include condominium, cooperative, and homeowner...
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