Community Association Manager

2025-01-17

JOB TITLE: Community Association Manager, Part Time Onsite

SALARY: $40-$50 Hourly

BUILDING LOCATION AND DESCRIPTION: This is an older high-rise residential building located on the border of Streeterville and Gold Coast neighborhoods of downtown Chicago and is dedicated to providing exceptional living experiences for the residents. This Association seeks an experienced Community Association Manager to lead and supervise staff, manage the property, oversee building maintenance, lead improvements through capital expenditure projects, and enhance service standards. Comprised of less than 50 owners, the Association boasts 24/7 door staff and full-time maintenance.

SCOPE OF DUTIES: The Community Association Manager oversees all aspects of onsite property management to ensure operational excellence while fostering a positive living environment for residents. This role requires a strategic thinker with extensive experience, a focus on continuous improvement, and strong conflict resolution skills, as well as the ability to effectively manage and motivate staff. To accomplish these duties, the Community Association Manager works within the policy framework established by the Board of Directors and in consultation with its officers.

KEY RESPONSIBILITIES

1. Operational Management
   • Direct and oversee day-to-day operations of the Association, ensuring compliance with The Association’s Rules, Bylaws, and external governmental regulations.
   • Implement best practices to improve property performance, including budget management, maintenance, and resident services.
2. Staff Leadership
   • Recruit, train, and supervise property staff with the goal of fostering and maintaining a culture of teamwork and high performance.
   • Conduct formal performance evaluations and make interventions to enhance skills and enhance staff development.
3. Resident Relations
   • Build and maintain positive relationships with residents, addressing concerns and resolving conflicts promptly and effectively.
   • Provide administrative support for community engagement initiatives that help foster a positive sense of community among residents
4. Financial Management
   • Serve as the liaison between the Property Management Company and the Board of Directors to prepare annual operating budgets and capital projects budget.
   • Monitor and analyze financial performance, ensuring financial targets are met, identifying areas for improvement and implementing cost-saving measures.
5. Oversight and Maintenance of Building Integrity and Infrastructure Functionality
   • Coordinate preventative maintenance, repair activities, ensuring timely response to equipment failures, service requests, and routine inspections.
   • Enable contracts with external vendors and contractors to ensure quality equipment repair and maintenance, quality service delivery, and compliance with safety standards and regulations.
6. Planning, Cost Estimation, Contractual Management of Capital Expenditure Projects
   • Plan and implement capital expenditure projects in collaboration with the Board, external regulatory agents, and expert consultants.
   • Procure bids, seek external consultants as needed, enable contractual agreements, manage contractors, and coordinate participation of Bristol staff.
   • Ensure optimal project management in the context of Board oversight and the external regulatory context.
7. Regulatory Compliance
   • Ensure adherence to local, state, and federal regulations pertaining to property management.
   • Maintain complete, accurate records and reports related to property operations, equipment replacement, infrastructure and equipment maintenance, and resident interactions.
8. Professional Development
9. • Engage in annual professional development in the areas of customer service, financial management, and condominium association laws.

QUALIFICATIONS

• Education: Bachelor’s degree preferred. Minimum of 3-5 years of experience in property management, with a preference for experience in residential high-rise buildings.
• Proven track record of staff management and supervisory skills leading to enhanced service levels.
• Strong conflict resolution and communication (written and verbal) skills.
• Ability to think strategically and implement improvement initiatives.
• Knowledge of property management software, accounting, and fiscal data management tools.
• Substantial experience in capital project design, execution, and project management.
• Exceptional organizational skills and attention to detail.
• Current Community Association Manager License (CAM) required.

PROFESSIONAL CAREER DEVELOPMENT OPPORTUNITIES AFFORDED BY THE ASSOCIATION

• Competitive hourly pay
• Engagement with a committed and resourceful Board of Directors
• A supportive work environment focused on teamwork and continuous improvement
• 4A beautiful and well-maintained building with a prestigious location in Chicago

Please contact John Hickman at [email protected] with any questions.