Education Sneak Peak – 2020 Conference & Expo: Strong Manager-Board-Owner Relationships

CAI 2020 Conference logo

On February 21st at the Donald E. Stephens Convention Center in Rosemont, this year’s CAI-IL Condo – HOA Conference & Expo will give you “2020 Vision” and offer education sessions on legal updates, innovative trends, hot topics, and industry best practices, as well as opportunities to share, learn, network, and discuss challenges and solutions.

Join more than 1,500 industry professionals and homeowner volunteer leaders – along with over 200 exhibitors – for the most comprehensive 1-day event for community associations in the state of Illinois!

Attendee Registration

Curious about the kinds of courses you can expect to see at this year’s Conference & Expo? Here’s one of the many session options you’ll have to choose from!

Avoid Relationship Pitfalls with Managers, Boards, and Owners

Presented by: Janice Avery, FirstService Residential – Kerry Bartell, Kovitz Shifrin Nesbit

Community Association Managers manage not only the property, but all the people that are associated with the property, including owners, residents, and service providers. As you know, the people and relationships can often be more challenging than the property itself. This educational session will focus on helping managers avoid some of the common relationship pitfalls with owners and your Board members.

Board harmony is essential to a productive Board meeting and a thriving community. For a manager, it can make a huge difference in how effective you can be at getting the job done for your property. It is important to be able to anticipate Board infighting and help your Board members communicate effectively. Managers can help their Boards by promoting inclusiveness, ensuring that the Board is prepared for the meeting, and encourage them to listen, not just talk. Fostering good relationships amongst the Board members will also help to allow the Manager to grow a strong relationship with the Board.

It is also important that managers, and their Boards, are prepared to handle escalating tensions between the Board and the owners. Unfortunately, we are seeing more and more situations where people’s safety is at risk in public settings. In this session, we will help you develop a plan to address potential safety risks in your meetings. It is also important to have effective tools to diffuse conflicts between owners as well so that the Board can move through the business of the meeting efficiently and effectively.

Finally, managers need to ensure that they are not overly stressed or taxed in order to avoid burnout. Burnout can negatively affect any relationship that the manager may have with the Board, the owners or other people involved with the property. Knowing how to recognize burnout is key to avoiding it. We hope this session will provide useful tips on managing your time and enlisting help from others in order to take some of the stress out of the job.

Fostering good relationships between the manager and the Board and owners is critical to the successful operation of an association. This session seeks to provide you with helpful and effective tools to make sure you can help your associations and boards avoid these relationship pitfalls.

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