M-202: Association Communications – Virtual Live Edition
Event
Information
The virtual M-202 Association Communications course will broadcast on Thursday, June 27- Friday, June 28, 2024- Eastern Time both days. You must attend both sessions and pass the final exam to receive credit for the course. This course fulfills all regular continuing education requirements through CAI and CAMICB. We recommend you take the course on a desktop or laptop computer for the best experience, and log in 10-15 minutes before the start the course to ensure you are connected to the broadcast.
This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:
- Practicing effective communication skills
- Providing good customer service
- Identifying and responding to owner needs
- Addressing complaints and diffusing anger
- Managing public relations
- Preparing annual meeting notices, management reports and rule violation letters
- Writing informative newsletters
