Events

M-202 Association Communications

Learn key communication techniques to improve resident and board relations. This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers.

community association manager speaking to group

Event
Information

Virtual Broadcas
11:00 AM - 2:00 PM
Thu, February 22 - Fri, February 23

You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:

  • Practicing effective communication skills
  • Providing good customer service
  • Identifying and responding to owner needs
  • Addressing complaints and diffusing anger
  • Managing public relations
  • Preparing annual meeting notices, management reports and rule violation letters
  • Writing informative newsletters

Get to Know Our Partners

Diamond Partners
Wintrust Community Advantage branding

We were made to serve community associations. For more than two decades, we've been committed to helping associations reach their financial goals with an unmatched level of service.

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Diamond Partners
Itasca Bask & Trust Co branding

We serve community associations of all sizes throughout the Chicagoland area. We provide common element repair financing to associations as small as six-units as well as to large high-rise communities and sprawling city or suburban townhome associations.

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chicago community association members at work

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