ACCESSING THE COURSE
To access the course, click on the “My CAI” link at the top right of the CAI homepage (https://www.caionline.org), then select “My Online Learning.” If you are not already logged into CAI’s website, you will be prompted to sign in with your email address and CAI password. If you don’t know your password, you can always change it at (https://cai.caionline.org/eweb/Dynamicpage.aspx?webcode=forgotpassword&eml_address=). Under the course title, click the “Launch” button to get started. You will need to choose whether to launch the course in a browser or an application. We recommend the application as it offers the best functionality.
PLATFORM
This course will be presented using Zoom. If you have not previously used Zoom, ensure that your computer and network connections are configured to provide you with the best possible experience by running a test at https://zoom.us/test.
Audio will be broadcast through your computer speakers. Please turn on your computer speakers to listen to the presentation. If you have issues hearing the presentation, ensure your speakers are ON and the volume is turned up. Alternatively, you can log out and back into the meeting to refresh. If you are unable to get the audio to play, you can always connect to the program through your phone. Participants will not be able to see or hear each other but will be able to interact with one another and the instructor by typing into a chat feature.
RESOURCES
We will ship an M-100 Participant Guide to all course participants. Note: The Participant Guide is a reference book for this class – you do not need it to successfully complete the course. Along with your course registration, you also have access to a wide array of relevant resources—including sample documents, pertinent articles from CAI publications, and much more.
COURSE EVALUATION AND EXAM
After you have completed this course, you are encouraged to complete a short evaluation. It is very important that you provide candid feedback on both the content and presentation of the course. All evaluations are confidential and will only be seen by CAI staff in aggregate form. CAI uses evaluation feedback to improve the content of our courses as well as enhance the learning experience.
This course includes an online multiple-choice final examination, which will be available after the virtual instruction is finished. You will receive two opportunities to pass the exam, and you must complete the exam within 30 days of the course. The exam is timed and must be completed in a single session. Upon successful completion of the exam, you will instantly receive your grade, and – if you score 70% or higher – you will receive an electronic certificate of completion on the CAI website.
COURSE CONTENT
This course covers:
- Roles and responsibilities of owners, committees, and board members
- 10 steps to developing rules
- How to maintain records for legal support of board actions
- Manager’s role in organizing and assisting in board meetings
- Manager’s role in preparing the budget
- Seven characteristics of an effective collection policy
- Overview of financial operations
- Characteristics of insurance as a contract
- How to develop effective maintenance records
- How to establish five basic maintenance programs
- How to evaluate your management systems and efforts
- How to prepare a bid request for RFP
- Key contract provisions
- Recruiting, screening, and selecting people
- For more information, visit www.caionline.org/m100.
